The Telecom Regulatory Authority of India (TRAI) nowadays launched a web facility to observe complaints from telecom customers. referred to as Telecom Consumers Complaint Monitoring System (TCCMS), This portal can facilitate telecom customers to go looking client care range or general info range also as details of criticism center and Appellate Authority of telecom service suppliers across completely different circles of the country.
According to a unharness, this portal also will facilitate TRAI in monitoring the standing of redressal of complaints lodged by the customers with the service suppliers. it's felt that this portal can facilitate enhance the effectiveness of the grievance redressal mechanism.
However, the Telecom Regulatory Authority of India Act 1997 doesn't envisage redressal of individual complaints by TRAI. The Telecom corporations (operators) have their own client grievances redressal mechanism that is primarily accountable for redressal of all sorts of complaints of their customers.